Refund Policy

Last updated: July 14, 2025

Thank you for subscribing to Hogan Productions' services. We hope you are satisfied with our services, but if not, we're here to help.

1. Refund Eligibility

To be eligible for a refund, you must submit a request within 30 days of your subscription start date. Refunds may be considered on a case-by-case basis and are granted at the sole discretion of Hogan Productions. Refund requests can be made if you encounter technical issues that prevent you from using our service and that cannot be resolved by our support team. Proof of the issue may be required. Please note that refunds are not guaranteed and may vary depending on the circumstances. Refund requests due to issues beyond Hogan Productions' control (e.g., changes in personal circumstances, third-party hardware, etc.) will not be honored.

2. Process for Requesting a Refund

To request a refund, please contact our customer support team at hoganproductions23@gmail.com. Include your name and a brief explanation of why you are requesting a refund.

3. Refund Processing

Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that refunds can only be made back to the original payment method used at the time of purchase.

4. Changes to Refund Policy

Hogan Productions reserves the right to modify this refund policy at any time. Changes will take effect immediately upon their posting on the website. By continuing to use our services after changes are made, you agree to be bound by the revised policy.

5. Contact Us

If you have any questions about our refund policy, please contact us at hoganproductions23@gmail.com.

Scenarios Where Refunds Would Typically Be Granted:

1. Billing Error: The customer was incorrectly charged due to a billing error on Hogan Productions' part.

Scenarios Where Refunds Would Not Typically Be Granted:

1. Change of Mind: The customer decides they no longer want or need the DJ they booked after the refund eligibility period has passed. For example, they found a different DJ that they prefer, or they no longer need the service due to changes in their business.

2. Failure to Cancel within 60 days of the event.

3. Weather issues caused the event date to be changed.